FAQ's
1. What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online purchases. In-store, we also accept cash and debit cards.
2. How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier's website.
3. What is your return policy?
- We offer a 30-day return policy for unused and undamaged items. Please ensure all tags are intact and the item is in its original packaging. For more details, please refer to our Returns & Exchanges page.
4. Do you ship internationally?
- Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. You can find more information during checkout or contact our customer service for assistance.
5. How can I contact customer support?
- You can reach our customer support team through our contact us page form. Our business hours are Monday to Friday, 9 AM to 5 PM (EST).
6. Are your products covered by a warranty?
- Many of our products come with a manufacturer's warranty. The details and duration of the warranty vary by product. Please check the product description or contact us for specific warranty information.
7. Can I cancel or modify my order after it has been placed?
- We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified.
8. Do you offer gift cards?
- Yes, we offer gift cards for purchase both online and in-store. Gift cards are a great way to share the gift of fitness and style with friends and family.
9. How do I know which size to choose for clothing and footwear?
- We provide detailed size charts for clothing and footwear on our website. These charts include measurements and fit guidelines to help you find the perfect size. If you have any questions about sizing, our customer support team is happy to assist.
10. Do you have a loyalty program or rewards program?
- Yes, we offer a loyalty program for our valued customers. Earn points on purchases and redeem them for discounts or exclusive rewards. Sign up on our website or in-store to start earning rewards today.